Your Reflexer will check in with us upon arrival to your store by providing us with the name of the manager on duty. Please allow an area for the Reflexer to leave their belongings. Give them a quick tour of the store and communicate any important information they may need to be successful during their Flex. This often includes objectives for the day, tasks that need completion, etc. (chat-in)

At the end of the flex, the Reflexer will leave and check out with us. You will receive an email asking “how did it go?”.  Please take a moment — as soon as possible — to provide us with your prioritization for that Reflexer as well as any feedback you may want to share. Feedback may then be shared with the Reflexer for coaching, added to their profile so other businesses can see, and for us internally to improve our processes.

We love feedback! This is your opportunity to let us know how we are doing and how we can improve our service for you and the reflexer.

Manage Your Reflexers

Ever wanted to view and control your favorites list? See a list of the Reflexers who have been to your shop? We’ve done it! See the attached video to see how it works.

Check out this video on how it works!

Your success is our priority and we know some Reflexers are going to WOW you! In your feedback after the flex you will be asked how you would like to prioritize the Reflexer by adding them to your favorites, approving them for your location, or blocking them. Your “favorites” will include all Reflexers whom you identified as top notch for your business. They will get first opportunities to view and pick up flexes you post.

Remember, you want the Reflexer to be as excited about working with your store as you are to have them back. Create a welcoming environment and make them feel part of the team.

No problem, we are here to help! We prefer as much notice as possible, but we understand your needs. At a minimum, we require 2 hours to be able to give Reflexers ample notice about the Flex (and get you someone excellent).

(Note: based on individual brand agreements, this may incur additional fees)

We recommend planning your store schedule with your Reflex schedule in mind as a best practice. The earlier you post for a Flex, the higher chances that a a favorite will pick it up. Keep in mind that our highest rated workers are generally booked for Flexes over a week in advance.

Is a Holiday approaching soon? Other stores in our community will need help too, so make sure to post your requests early!

We pride ourselves on acquiring some of the best talent in the retail industry. We've received amazing feedback on the Reflexers we've been welcoming to our community and are so happy you can see them as part of your team. Below is a breakdown of our hiring fees and process. Please reach out to discuss any of these moments further.

Please let us know at your earliest convenience. It is our priority for your team and ours to be safe and healthy. We will work out the next steps together with you and get the support you need.

Reach out to us immediately if you have any concerns like this. Together we will work to investigate and rectify the situation with you, identify the concern and severity of the incident, and develop a course of action. We are in this together.

Reflexers are coached to be punctual for all flexes, but sometimes life happens. When a Reflexer is not on time, please give us a call or message us in support. We work with each Reflexer to confirm multiple times prior to the Flex start time, so we’ll have an open communication with them. We can work with you to provide an updated ETA (or resolution) as needed and your store will only be charged for the time they are in store.

You bet! We have role options to specify the type of role needed when you request a Flex. Please use that feature when requesting your flexes and indicate the role you need. You can choose from things like “greeter”, “omni”, “back of house”, “sales associate”, etc. We will work to fill the Flex with someone who has experience in that job area. Please let us know if you don’t see the role you are looking for through the support chat and we will work to add it.

Note: if there are any specific needs or details you would like us to know about the flex, feel free to send us a message in the support tab. Our team is available round the clock to help make sure you are set up for success.

During the Flex, consider the Reflexer part of your team. Feel free to coach, train, or provide feedback to them as they work, they expect it. Improvements can only happen if opportunities are surfaced and tackled.  It takes a village and always remember to leave us your feedback in the feedback survey after the Flex.

We understand things happen! Reach out to us as soon as possible so we can let the Reflexer know. If the Reflexer is on location as a store closure occurs, please follow your typical protocol and inform our team as soon as possible. We will follow up with the Reflexer soon after. Safety and security of your staff and our Reflexers is of the utmost importance to us.

Following industry standards: if a Reflexers flex has begun and the store decides to close for the day, the Retailer will still be charged for the full flex. If the your store will be closed for any reason, and we are informed prior to the start time of a flex, it will be cancelled without charge.

No problem. Please contact us at the earliest you can. Please refer to our cancellation policy below to see the cost of the cancellation. We include these fees to protect the flexibility, certainty of pay, and work-life balance for our Reflexers.

*IMPORTANT for NYC - cancellations within 72 hours will be charged 100% of the flex in line with local regulations

Note: Reflex Is an equal employment opportunity employer and is and will remain in full compliance with any and all applicable anti-discrimination, anti-harassment, and anti-retaliation laws, rules, and regulations.